AI Assistant Legal Information

Last updated: 01/12/2026

1. Nature of the Service

The AI Assistant is an artificial intelligence system designed to help you find products in our online store. This service uses advanced language models (LLM) provided by third parties (Google Gemini or OpenAI ChatGPT) to process your queries and offer personalized recommendations.

1.1. Features

• Text chat: You can type your queries and receive responses in natural language.
• Voice input (optional): If you activate the microphone, your voice is converted to text using your browser's speech recognition API (Web Speech API). This processing is done locally on your device.
• Voice output (optional): Responses can be read aloud using your browser's speech synthesis API. This processing is also local.
• Response caching: To improve performance and reduce costs, responses to frequently asked questions may be temporarily stored in our database.

2. Personal Data Processing (GDPR)

2.1. Data Controller

The data controller is:
[COMPANY NAME]
Tax ID: [NUMBER]
Address: [FULL ADDRESS]
Email: [CONTACT EMAIL]
Phone: [PHONE]

2.2. Data Collected

When you use the AI Assistant, we collect:

• Chat messages: The text of your questions and generated responses.
• Technical data: IP address, browser language, date and time of query.
• Audio (only if microphone is activated): Your voice is processed locally in your browser and converted to text. We do NOT send audio files to our servers or third parties.
• Conversation history: The last 10-20 interactions are temporarily maintained in your browser session to provide context to the AI.

2.3. Purpose of Processing

Your data is used exclusively to:

• Process your queries and generate personalized responses.
• Improve user experience through caching of frequent responses.
• Comply with legal obligations (e.g., record retention for claims).
• Anonymous statistical analysis to improve the service.

2.4. Legal Basis

The processing of your data is based on:

• Consent: By using the AI Assistant, you consent to the processing of your messages.
• Legitimate interest: Improving our service and optimizing costs through response caching.
• Contract execution: Providing the assistance service you request.

2.5. Data Recipients

Your data may be shared with:

• Google LLC (Gemini API) or OpenAI Inc. (ChatGPT API): Your messages are sent to these AI providers to generate responses. Both companies are located in the USA and comply with the EU-U.S. Data Privacy Framework.
• Hosting providers: Your data is stored on servers located in [SERVER LOCATION].

2.6. International Transfers

By using US-based AI providers (Google, OpenAI), your data may be transferred outside the European Economic Area (EEA). These transfers are protected by:

• Standard Contractual Clauses (SCC) approved by the European Commission.
• Certification under the EU-U.S. Data Privacy Framework.

2.7. Data Retention

• Chat messages: Retained for a maximum of 30 days in cache. After that, they are automatically deleted.
• Session history: Deleted when you close the browser or chat window.
• Technical logs: Retained for 12 months for security and debugging purposes.

2.8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate data.
• Erasure ("right to be forgotten"): Request deletion of your data.
• Restriction of processing: Restrict the use of your data in certain circumstances.
• Data portability: Receive your data in a structured, machine-readable format.
• Object: Object to the processing of your data for legitimate reasons.
• Withdraw consent: At any time, without affecting the lawfulness of previous processing.

To exercise these rights, contact us at: [DATA PROTECTION EMAIL]

You can also file a complaint with your local data protection authority.

3. Compliance with EU AI Act

3.1. System Classification

Our AI Assistant is classified as a limited risk AI system under the EU AI Act, as it directly interacts with natural persons.

3.2. Transparency Obligations

In accordance with Article 52 of the AI Act, we inform you that:

• You are interacting with an AI system: Responses are generated by an automatic language model, not by a human.
• Limitations: The AI may make mistakes, provide inaccurate information, or not correctly understand your query.
• No automated decisions: The assistant only provides recommendations. You always have final control over your purchasing decisions.

3.3. Human Oversight

Our team periodically reviews assistant interactions to:

• Detect and correct errors or biases.
• Improve response quality.
• Ensure compliance with our policies and current legislation.

4. Use of Speech Recognition and Synthesis

4.1. Speech Recognition (Speech-to-Text)

If you activate the microphone function:

• Your browser will use the Web Speech API to convert your voice to text.
• This processing may be done locally or through browser services (Google Chrome uses Google services).
• We do NOT record or store audio files. We only process the resulting text.
• You can disable this function at any time.

4.2. Speech Synthesis (Text-to-Speech)

If you activate the read-aloud function:

• Your browser will use the Web Speech Synthesis API to read responses.
• This processing is completely local on your device.
• No data is sent to external servers for this function.

5. Cookies and Local Storage

The AI Assistant uses:

• Session storage (sessionStorage): To maintain conversation history during your visit. Deleted when you close the browser.
• Technical cookies: To remember your preferences (e.g., if you prefer voice activated). These cookies are essential for service operation.

For more information, see our Cookie Policy.

6. Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all communications.
• Restricted data access only for authorized personnel.
• Regular security audits.
• Data anonymization for statistical analysis.

7. Limitation of Liability

The AI Assistant is a help and recommendation tool. We are not responsible for:

• Errors or inaccuracies in AI-generated responses.
• Purchase decisions based solely on assistant recommendations.
• Technical problems arising from the use of third-party APIs (Google, OpenAI).

You should always verify product information on the official page before making a purchase.

8. Modifications

We reserve the right to modify this policy at any time. Significant changes will be notified through a notice in the assistant or by email.

9. Contact

For any questions about this policy or the use of the AI Assistant, contact us:

• Email: [CONTACT EMAIL]
• Phone: [PHONE]
• Address: [POSTAL ADDRESS]

This document complies with the General Data Protection Regulation (GDPR - EU 2016/679) and the EU AI Act (EU 2024/1689).